Flexible and Functional
Digerati has taken a unique approach to managing traditional Human Resource function of benefit administration. Evaluating the service delivery model for carriers, agents, employers, and employees has led to a unified system that delivers quality service, information, and efficiency to each stakeholder. From online enrollment and employee census management to automated transaction processing and all processes in between, the InsuraLogic System is engineered to increase production and ultimately the bottom line. Through the use of time and motion studies, and process mapping we are able to customize an InsuraLogic System specific to the way you run your organization.
Digerati has developed an innovative platform for managing programs and delivering service. Initially designed for benefit and insurance programs, the platform has scaled to incorporate robust human resource management tools, as well as functionality for administering and delivering other types of products.
The platform consists of three major components, which work together to form a unique and comprehensive solution:
1. Data and Program Analytics
The foundation of the platform rests on a robust data warehouse coupled with a dynamic reporting engine. By formatting the data and presenting it in an easy to use fashion, business analytics become a driving force behind the operation of the program. All other areas of the platform feed into the system, creating an expanding set of customer informatics.
2. Operational Optimization
Program administration and service delivery are sometimes considered back office operations. Digerati takes operational performance to a new level by leveraging its experience in process analysis and engineering. This refinement is coupled with software deliver better performance and minimize non-value added activities. Elements include customer relation management tools, customized transaction modules, customer service work-queues for load balancing, performance management metrics and reporting.
3. Customer Engagement Tools
Digerati does more than improve back office operations. Its variety of customer focused solutions brings greater value to any program offering and delivers service in a more efficient manner. In addition to solutions such as electronic enrollment and eligibility verification, the Digerati platform also provides customized consumer workflow tools that seamlessly integrate into a customer’s work environment saving time and money, while growing the value of your service. One of the most powerful examples of this technology is the innovative FormLink tool, which not only eliminates paper forms but also captures data and creates next step work-flow activity. Using FormLink, customers have created single source enrollment portals for multiple carriers, and even created work flow routines for such activities as adding new hires. |
